MaxonSynapFlux - Smart Financial Education & Flexible Budgeting Solutions

Introduction and Scope

MaxonSynapFlux ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, share, and safeguard your information when you visit our website maxonsynapflux.com or use our flexible budgeting services.

This policy applies to all users of our services, whether you're browsing our website, using our budgeting tools, or participating in our financial education programs. By accessing our services, you agree to the collection and use of information as described in this policy.

This privacy policy complies with Thailand's Personal Data Protection Act (PDPA) 2019 and other applicable data protection regulations.

Information We Collect

We collect several types of information to provide and improve our flexible budgeting services. The information we gather helps us understand your financial needs and deliver personalized budgeting solutions.

Personal Information

Name, email address, phone number, postal address, date of birth, and government-issued identification numbers when required for account verification.

Financial Information

Income details, expense categories, budgeting preferences, financial goals, and transaction patterns (when you choose to connect accounts).

Technical Information

IP address, browser type, device information, operating system, page views, and usage patterns on our website and applications.

Communication Data

Records of your communications with our support team, feedback you provide, and responses to surveys or questionnaires.

How We Collect Information

Directly from you when you create an account, fill out forms, or contact us
Automatically through cookies and similar technologies when you use our website
From third-party financial institutions when you authorize connections
Through analytics tools that help us understand user behavior and improve our services

How We Use Your Information

Your information enables us to provide effective budgeting services and support your financial goals. We use the data we collect for specific, legitimate business purposes that benefit your experience with MaxonSynapFlux.

Primary Uses

Creating and managing your budgeting account and profile
Providing personalized budgeting recommendations and insights
Processing your requests and responding to your inquiries
Sending important updates about your account and our services
Analyzing spending patterns to improve budget accuracy
Protecting against fraudulent activities and security threats

Secondary Uses

With your consent, we may also use your information to send you educational content about financial management, notify you about new features that might interest you, and invite you to participate in research that helps us improve our services.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances that support our service delivery and comply with legal requirements.

We only share information when necessary and always with appropriate safeguards in place to protect your privacy.

Service Providers: We work with trusted companies that help us operate our platform, such as cloud storage providers, payment processors, and customer support tools
Financial Institutions: When you connect bank accounts, we share necessary authentication information with your banks through secure, encrypted connections
Legal Compliance: We may disclose information when required by Thai law, court orders, or to protect our rights and the safety of our users
Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets

Your Privacy Rights

Under Thailand's Personal Data Protection Act and other applicable laws, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

Right to Access

You can request a copy of the personal information we hold about you, including how we use it and who we share it with. We'll provide this information within 30 days of your request.

Right to Correction

If you believe any information we have about you is incorrect or incomplete, you can ask us to update or correct it. Most information can be updated directly through your account settings.

Right to Deletion

You can request that we delete your personal information, subject to certain legal and operational requirements. We'll delete your data within 60 days unless we're required to retain it.

Right to Data Portability

You can request a machine-readable copy of your data to transfer to another service provider. We'll provide this in a commonly used electronic format.

Right to Restrict Processing

You can ask us to limit how we process your information in certain circumstances, such as while we investigate a complaint about data accuracy.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We may need to verify your identity before processing requests to protect your personal information from unauthorized access.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security practices meet industry standards and regulatory requirements.

Encryption

All data transmissions use TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256 standards.

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Access Controls

We use multi-factor authentication and role-based access controls to limit data access to authorized personnel only.

Monitoring

Our systems continuously monitor for unusual activity and potential security threats using advanced detection tools.

Compliance

We regularly audit our security practices and maintain compliance with Thailand's PDPA and international standards.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information have different retention periods based on their purpose and legal requirements.

Retention Periods

Account Information: Retained while your account is active and for 7 years after closure for regulatory compliance
Financial Data: Kept for 5 years after your last transaction or account closure, whichever is later
Communication Records: Stored for 3 years to help resolve any future disputes or provide support references
Technical Logs: Automatically deleted after 12 months unless needed for ongoing security investigations

When we delete your information, we use secure deletion methods to ensure it cannot be recovered. Some information may remain in backup systems for up to 90 additional days before complete removal.

International Data Transfers

Our primary data processing occurs within Thailand. However, some of our service providers may process information in other countries that have been deemed to provide adequate protection for personal data.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses and security certifications.

All international transfers comply with Thailand's PDPA requirements, and we regularly review the data protection standards in countries where your information may be processed.

Children's Privacy

Our services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18 years of age. If we become aware that we've inadvertently collected information from a child, we'll take immediate steps to delete that information.

Parents or guardians who believe their child has provided us with personal information should contact us immediately using the contact details below.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

Privacy Policy